Shipping & Returns

SHIPPING

Australia

FREE SHIPPING FOR ALL AUSTRALIAN ORDERS THAT ARE OVER $100

Order under $100 Under 500g = $7.95

Order under $100 Over 500g = $12.95

Orders received by 11 am Brisbane Time will have a guaranteed next business day delivery to most major cities in Australia.

Any orders placed on a Friday after 11am, This will be dispatched out on the next following business day.

Where this is not applicable, orders will generally take between 2-5 business days.

New Zealand / International

All shipping to New Zealand / International is through Australia Post via New Zealand Post, USPS etc.

Delivery times for NZ Orders is 2 -10 business days and international orders can take anywhere between 5-15 business days.

Any orders placed on a Friday after 11am, This will be dispatched out on the next following business day.

0 > 2kg = $15

2 > 2.5kg = $16.98

2.5 > 3kg = $18.96

3 > 3.5kg = $20.94

3.5 > 4kg = $22.92

4kg + = $25

To ensure speedy delivery for any international orders (outside of NZ) we would highly recommend any purchases to be made via Paypal.

International

$25 flat fee

Stuff You Should Know

Please note, the above quoted delivery times are guidelines and are not guaranteed unless stated otherwise.

All products are sent brand new. Urban Wear is not responsible for damaged goods that take place in transit to your delivery address.

Taxes

If applicable, all customs taxes and duties are to be paid by the customer.

Orders that incur customs taxes are payable only by the customer on arrival of goods.

RETURNS POLICY

Australian Customers

If you are not 100% satisfied with your purchase, you can return your item(s) to us for an immediate exchange or a store credit (excluding shipping) that last up to 12 months.

All item(s) must be in brand new condition, unworn, unwashed with all price tags and branding stickers in place.
Shoes must be returned with its original shoebox.
The item is returned to us within 100 days of its order date.

Urban Wear has the right to reject a return if they do not meet the above conditions. In this instance, we will contact you and organise to send back your return.

HOW DO I LODGE MY RETURN?

To lodge a return, follow this link to our returns centre and follow the prompts.

https://360.postco.co/urbanwearreturns

EXCLUDED GOODS

Returns and exchanges will not be provided on the following types of merchandise, except in accordance with Australian Consumer Law:

Earrings
Underwear
Facemask's
Gift cards
Swimwear
Footwear without boxes
Items marked as ‘final sale’ (meaning that they are not to be discounted further) can’t be returned or exchanged unless they are faulty

International Customers

All International return postage are covered by the customer. Please call 1300 767 007 or email warehouse@urbanwearonline.com.au to discuss what you would like do.

Return the item along with your receipt to:
Urban Wear - Returns
2/64 eastern road
Browns plains 4118

All item(s) must be in brand new condition with all price tags and branding stickers in place and shoes must be returned with the shoebox.
The item is returned to us within 100 days of its order date.
Shoes must be returned with its original shoebox