AUSTRALIA

Free Shipping for all Australian Orders that are over $100.

Order under $100 Under 500g = $7.95

Order under $100 Over 500g = $12.95

Orders received by 11 am Brisbane Time will have a guaranteed next business day delivery to most major cities in Australia.

Any orders placed on a Friday after 11am, This will be dispatched out on the next following business day.

Where this is not applicable, orders will generally take between 2-5 business days.

NEW ZEALAND

STUFF YOU SHOULD KNOW

TAXES

If applicable, all customs taxes and duties are to be paid by the customer.

Orders that incur customs taxes are payable only by the customer on arrival of goods.

 

RETURNS POLICY

AUSTRALIAN CUSTOMERS

If you are not 100% satisfied with your purchase, you can return your item(s) back to us for an immediate exchange or store credit (excluding shipping) that last up to 12 months.

• All item(s) must be in brand new condition, unworn, unwashed with all price tags and branding stickers in place.

• Shoes must be returned with its original shoebox.

• The item is returned to us within 100 days of its order date.

• If you have purchased through "Buy now, Pay later instalments (Afterpay, ZipPay and Laybuy) the returns process is the same as above. If a store credit is issued your payment plan will continue.

Urban Wear has the right to reject a return if they do not meet the above condtions. In this instance, we will contact you and organise to send back your return.

EXCLUDED GOODS:

Returns and exchanges will not be provided on the following types of merchandise, except in accordance with Australian Consumer Law:

• Earrings

• Underwear 

• Facemask's

• Gift cards 

• Swimwear

• Footwear without boxes 

• Items marked as ‘final sale’ (meaning that they are not to be discounted further) can’t be returned or exchanged unless they are faulty

INTERNATIONAL CUSTOMERS

All International return's postage are covered by the customer. Please call 1300 767 007 or email warehouse@urbanwearonline.com.au to discuss what you would like do.

Return the item(s) along with your receipt to:

URBAN WEAR - RETURNS

2/64 EASTERN ROAD

BROWNS PLAINS 4118

• All item(s) must be in brand new condition, unworn, unwashed with all price tags and branding stickers in place.

• Shoes must be returned with its original shoebox.

• The item is returned to us within 100 days of its order date.

• If you have purchased through "Buy now, Pay later instalments (Afterpay, ZipPay and Laybuy) the returns process is the same as above. If a store credit is issued your payment plan will continue.

Urban Wear has the right to reject a return if they do not meet the above condtions. In this instance, we will contact you and organise to send back your return.

HOW DO I LODGE MY RETURN?

REFUNDS

WE OFFER REFUNDS FOR FAULTY ITEMS ONLY.